Case Study: TC-TOUCH A9S POS Solution for Giant Supermarket

Client Background & Challenges

Our client, Giant Supermarket, a large supermarket chain in Malaysia, is responsible for sourcing and managing equipment across multiple locations. They faced significant challenges in maintaining their POS systems due to the complexity of their store environments. The client needed a solution that was easy for technicians to disassemble and troubleshoot, ensuring minimal downtime. Additionally, they required a POS system with a secondary screen to display transaction details for customers, improving the checkout experience.

Our Solution

After thoroughly understanding the client’s needs, we recommended the TC-TOUCH A9S POS system, a robust and versatile solution. The A9S model is easy to install and can be quickly connected to external devices, streamlining both setup and daily operations.

We also provided the client with detailed technical documentation and video tutorials to assist their team in performing initial diagnostics and troubleshooting. To further address the client’s needs, we added a 15.6-inch modular secondary display, providing clear transaction details for customers. This secondary screen is designed for easy installation and removal, making future maintenance and upgrades simple.

Implementation & Setup

The installation process was smooth and efficient. The TC-TOUCH A9S units were deployed across Giant Supermarket’s stores with minimal disruption to daily operations. The modular design of the secondary display allowed for quick integration and adaptability as needed.

Results

We successfully deployed 370 TC-TOUCH A9S units across Giant Supermarket’s locations. This deployment also marked the first use of dual 15.6-inch secondary screens in the A9S model, significantly improving the customer checkout experience.

As a result:

- The client experienced faster checkout processes, enhancing customer satisfaction.

- The modular design of the POS and secondary display greatly simplified future maintenance and service.

- The solution allowed local technicians to handle repairs and replacements more efficiently, reducing downtime.

Conclusion

By providing a tailor-made solution that met the specific needs of Giant Supermarket, we helped streamline their operations, improve customer satisfaction, and ensure long-term ease of maintenance. The TC-TOUCH A9S POS system proved to be a reliable, efficient, and scalable solution for this large-scale supermarket chain.